Frequently Asked Questions
Instructions for use
It is worth cleaning the carpet after about every 10th use.
A soft sponge or rag and a little lukewarm water are enough.
After cleaning, let it dry.
If it gets heavily soiled, you can also use soapy water.
Do not use essential oils or body lotion before use.
The carpet is stored in a room protected from the sun, rolled up with the patterned side out.
It is better to roll it up than to fold it, because this way it can leave traces of breakage.
Do not leave it out in the sun, this can reduce its lifespan and the color of the carpet may fade.
After opening, they may have a slight rubber smell, as they have been in packaging for a long time.
Spread it out for a while, either in a ventilated room or on a terrace.
The rubber smell will disappear within a few days.
It is not a problem if the carpet stays in the car for 1-2 days, but it is not recommended to store it in the car for a long time.
It is also not recommended to leave it inside in the summer due to the high temperature, as this can reduce the lifespan of the carpet.
It is worth storing at room temperature in the house.
During transport, the soft surface of the mattress may be easily pressed.
Spread the carpet and massage it, or start using it, after a while it will smooth out again.
This does not affect the quality and adhesion of the carpet.
guarantee
If you find a fault with the product, we will replace it free of charge within 14 days.
If you accidentally ordered the wrong product or changed your mind and would choose another product:
please do not use the product, we will send the new product after returning it.
In this case, the buyer bears the shipping costs.
If you find a fault with the product, we will replace it free of charge within 14 days.
If you accidentally ordered the wrong product or changed your mind and would choose another product:
please do not use the product, we will send the new product after returning it.
In this case, the buyer bears the shipping costs.
payment and delivery
After ordering, as soon as the product is paid for, we immediately pack it and send it to the supplier.
After that, it depends on the delivery company how many days it takes to deliver the product. This can usually be 5-10 days.
You can pay with several types of bank cards through the webshop.
If it’s easier or you don’t have a bank card, you can also pay by bank transfer.
The information for the bank transfer can be found on the checkout page, and we will send you a fee request by e-mail.
Cash on delivery is not possible with us.
We are currently under contract with the Packeta courier service.
For the delivery method, you can choose from the following:
- Packeta home delivery: arrives in 5-10 days
- Packeta pickup point: arrives in 5-10 days